Build Your Career in Cybersecurity -
YOUR WAY

About KnowBe4

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KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

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Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

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Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

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The Director of Customer Implementation & Success will lead and oversee the Customer Implementation Specialist team within KnowBe4. This leadership role is responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Director will work closely with internal stakeholders across Sales, Product, and Engineering to continuously optimize the customer experience and drive long-term success.

• Lead, mentor, and develop the Customer Implementation Specialist team.
• Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives.
• Oversee the delivery of technical solutions and strategic guidance to customers throughout their lifecycle.
• Collaborate with the VP of Customer Success and cross-functional teams to define and execute customer success strategies.
• Monitor key performance metrics related to implementation timelines, customer adoption, and satisfaction, ensuring continuous improvement.
• Establish best practices and frameworks for technical solution delivery and implementation excellence.
• Serve as an escalation point for complex customer implementation and technical challenges.
• Drive alignment between the Implementation and Success Architecture teams to deliver a seamless and unified customer experience.
• Advocate for customer needs and provide feedback to Product and Engineering teams to enhance platform capabilities.
• Foster a culture of innovation, collaboration, and customer-centricity within the teams.

Minimum Qualifications:

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• Proven leadership experience in customer implementation, solution architecture, or customer success within a B2B SaaS environment.
• Strong understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management.
• Demonstrated ability to build and scale high-performing teams.
• Excellent communication, stakeholder management, and problem-solving skills.
• Technical proficiency with SaaS platforms, APIs, and system integrations.
• Results-driven with a focus on delivering exceptional customer experiences.
• Strong empathy for customers and passion for driving growth
• Consultative approach with a proven ability to drive value,
• results and outcomes that align with customer objectives
• Strong verbal and written communications
• Strong critical thinking skills
• High energy with ability to build, inspire and motivate teams to exceed targets
• Excellent time management, prioritization and organization skills

Our Fantastic Benefits

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

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Note: An applicant assessment and background check may be part of your hiring procedure.

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Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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No recruitment agencies, please.

The Basics:

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We are looking for a Senior Financial Analyst to join our FP&A team. You will be an integral part of a team charged with providing the highest caliber of relevant financial and business analysis that is insightful and actionable. This is a high-impact and high-visibility role. Your responsibilities will influence decision making at the Chief Customer Officer, SVP of Solution Engineering and Customer Success, CFO, and Finance Leadership level. The ideal candidate will have strong financial modeling/analytical skills, excellent attention to detail, and the ability to effectively prioritize in a fast-paced/high-growth environment.

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This position reports to the Sr. Director, Finance.

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This is a hybrid position, which will require in person attendance several days each week in one of the following locations: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

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About Tanium

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Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X.

• Build/improve business unit capacity models, management reporting, and analysis that provides relevant and insightful information for key decision making.
• Own quarterly forecasting and annual planning for expenses, headcount, and other resources for business partner teams.
• Track key metrics and performance indicators to evaluate the health of the business.
• Prepare high-quality business analyses, insights, and modeling on ad hoc projects for the SVP Solution Engineering and Customer Success.
• Support the month-end, quarter-end and year-end corporate reporting requirements.
• Analyze financial results, distill and synthesize key trends, assess current and future business risk, and communicate key messages to executive leadership.
• Drive improvements within existing financial models and develop best in class models and analysis, across the Finance organization.
• Participate in cross-functional efforts to continuously improve data quality and establish rigor in measuring and monitoring the business.
• Comfortable working in high growth environments and having to operate in ambiguity.

Required Qualifications:

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• Bachelor’s degree in Business, Finance, or excelled academically in their respective major.
• 4+ years of strategic finance and FP&A experience, investment banking/management consulting, or experience at a high-growth technology company.
• Advanced in Excel and experience building sophisticated financial models.
• Advanced in PowerPoint and experience with PowerBI or other data visualization tools.
• Experience with Adaptive Planning or similar finance forecasting systems.
• Excellent verbal and written communication skills. Ability to quickly craft precise and elegant responses. Ability to communicate with a c-suite and institutional investor audience.

On a mission. Together.

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At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

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We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

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Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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What you’ll get

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The annual base salary range for this full-time position is $65,000 to $195,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

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In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

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Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

• Security Incident and Event Management (SIEM) review.
• Alert triage.
• Data Protection Domain: includes DLP, URL Content filtering, CASB.
• Endpoint Threat Detection: includes EDR capabilities, traditional antivirus, asset management, and familiarity with baseline and configuration management tools.
• Next Generation Firewalls and/or IDS/IPS.
• Threat Hunting & Threat Intelligence.
• Threat Intelligence Platforms (TIP).
• Malware sandbox technologies & interpreting results.
• Incident Response tools, process, and capabilities.
• Splunk Enterprise Security experience desired.
• Perform other duties as assigned.

Required Qualifications

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• Bachelor's Degree required
• 0-3 years working within Cybersecurity field
• Proven technical proficiency in the form of independent research and projects.
• Proficiency with the identification, triage, and analysis of security events using a SIEM.
• Demonstrated understanding of attacker methodology.

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Preferred Qualifications

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• Experience with or knowledge of vulnerability and configuration management.

The estimated salary range for this position is $75,000.00 to $85,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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#LI-Hybrid

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#LI-FO1

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.