About the Role:

We are seeking a highly motivated and results-driven Account Executive Director to lead our sales efforts and drive revenue generation for our analytical-driven SaaS solutions. The ideal candidate will have a proven track record in software sales with a focus on Fraud, Risk, and Identity solutions. The candidate should be well-versed in consultative sales processes, B2B SaaS, and possess a deep understanding of goal-oriented, customer-centric/solution selling principles.

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Company Overview

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

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Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

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Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products: https://www.youtube.com/watch?v=ifM9_jPQCv8

• Drive sales efforts and surpass revenue targets, contributing significantly to the company's growth and success.
• Develop and maintain a robust prospect pipeline by building new networks and expanding existing ones, ensuring a steady flow of leads.
• Demonstrate expertise in the entire sales cycle, from lead generation to closure, and ensuring customer success post-sale.
• Proven ability to consistently achieve sales quotas and goals while effectively managing accounts and/or channels.
• Utilize strong analytical skills to understand customer needs and propose tailored solutions that align with their requirements.
• Leverage experience in selling to large enterprises in the region and develop strategies to build and expand geographical or vertical territories.
• Demonstrate in-depth knowledge of the financial services industry, specifically in the areas of complex data analytics, big data, machine learning, fraud, risk, identity, and security.
• Collaborate with the product team to understand new-to-market products and effectively communicate their value propositions to potential customers.
• Display proficiency in forecasting commitments with high accuracy to support effective planning and resource allocation.
• Be willing to travel up to 50% of the time to meet with clients and prospects and build strong relationships.

Required Qualifications

• 7-9 years of experience in successfully selling analytical-driven SaaS solutions, particularly to enterprise customers across various verticals selling Fraud, Risk, and Identity.
• Master-level knowledge of consultative sales processes and B2B SaaS, with a track record of achieving and exceeding sales goals.
• Bachelor's/Master's degree in business or a related discipline.
• Proven experience in building and managing a Channel model, which will be helpful in expanding our market reach.

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Preferred Qualifications

• Background in complex data analytics, big data, machine learning, fraud, risk, identity, and security to provide industry-specific insights to clients.
• Prior experience in the startup space and familiarity with new-to-market products and solutions.
• Strong communication, negotiation, and presentation skills to effectively interact with clients at various levels.

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

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We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

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To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

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Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
• Archives & Press Releases: https://learn.socure.com/about/press-release

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Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Company Overview

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Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.

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If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you.

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Role Summary

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Eastern or Central Time Zone Required. Please note all requirements. This IS NOT a Senior CSM role.

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What we are looking for:

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Semperis is looking for a passionate and results-driven Customer Success Manager, USA based in the Eastern or Central Time Zone to join our team.

• Design a success plan for a Book of Business of strategic and SCALE customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.
• You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs.
• Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations.
• Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
• Identify potential customer references and assist with development of customer case studies
• Gain and maintain an understanding of Semperis technology, products, and services
• In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program

Required Qualifications:

• 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
• Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra
• 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
• Ability to understand and explain technical cybersecurity data
• Excellent communication and project management skills
• Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are
• Intellectually curious; driven to expand the cybersecurity domain and professional expertise
• Responsive and adaptive to changing situations
• Genuine desire to work with customers.

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Preferred Qualifications:

• Experience with SFDC, and Active Directory

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.

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Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

You will be part of a distributed agile team building a new SaaS platform that underpins a suite of enterprise applications solving a variety of hard data analytics and enterprise problems. You will ensure that the framework and products we develop meet the established design, implementation, and quality goals.

• Be a part of a globally distributed team of backend engineers Design, develop, test, deploy, maintain, and improve current graph database solutions while architecting innovative solutions to build Securiti's Graph-based Data Security Platform
• Provide technical guidance/expertise to ensure we implement best practices in our graph database
• Research and stay up-to-date with the latest developments in graph design and graph databases
• Write reliable, secure, performant, and scalable code
• Perform code reviews and analysis
• Monitor platform performance and be on-call to address any urgent issues
• Strong attention to detail, curiosity, and a willingness to learn. Evaluate and adapt new technologies where they provide value

Required Qualifications:

• 3+ years of building highly available and scalable Enterprise SaaS applications
• Familiarity or work with an IAM or RBAC system (Apache Ranger, AWS IAM, GCP IAM, home-grown policy engine, etc.)
• 1+ years of experience working with Graph databases, preferably with AWS Neptune
• Non-SQL database experience (Elasticsearch, MongoDB, etc.)
• Professional development experience in GoLang, Python, or Java
• Experience with cloud platforms such as AWS, GCP, and Azure
• Experience with Microservices and REST-based HTTP/2 architectures
• High level of energy, teamwork, can-do attitude, and willingness to learn new technologies

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Preferred Qualifications:

• Experience building distributed systems
• Experience with SQL (Postgres) and NoSQL (Mongo/Elasticsearch) technologies
• Experience with Containerization technologies (Kubernetes, Docker)

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