About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Compliance Content Specialist Manager is a key contributor leading an international team of content specialists responsible for supporting the revenue team, prospects, and customers in positioning, promoting, onboarding, and implementing KnowBe4’s compliance plus content library.  The ideal candidate has strong leadership and interpersonal skills, is a master of the compliance plus content available to our customers, and is knowledgeable on the best practices for implementing compliance training programs in a global market. This role will refine processes, solicit and provide feedback, conduct research, develop documentation, and reporting, and support the team through coaching and feedback to provide top-tier support through email, phone, and video calls.

• Lead and manage an international team of compliance content specialists, overseeing their day-to-day activities and performance
• Supervise the team's support of internal and external customers with onboarding, implementation, and product usage of the compliance plus content library
• Oversee and participate in client-facing meetings through video calls, ensuring team preparedness and effectiveness
• Guide team members in conducting compliance content needs analysis and making real-time content recommendations to clients
• Coordinate collaboration between compliance content specialists and security awareness training content specialists to ensure comprehensive customer support across both libraries
• Oversee the creation and quality of compliance-related collateral for internal and external communication and product education
• Manage the process of market analysis for compliance content and products, including collateral and promotional materials.
• Establish and maintain a system for reviewing new content monthly and updating recommended training content documentation for US and international clients
• Lead the analysis and communication of top-used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content
• Engage in cross-departmental collaborations
• Supervise the collection and review of customer feedback regarding content topics and quality, including requests for new topics
• Manage communication with publishers to inform content roadmaps based on customer feedback
• Ensure the team maintains a global perspective, staying attuned to compliance law updates, cultural expectations of content globally, and available localizations for customers
• Drive continual improvement of processes, quality, and efficiency within the team and across related departments
• Develop and implement strategies to optimize the team's performance and content delivery
• Conduct regular team meetings and one-on-one sessions to provide guidance, address concerns, and foster professional development
• Ensure a regular cadence of training opportunities for revenue teams
• Represent the compliance content team in cross-functional projects and initiatives
• Stay informed about industry trends and best practices in compliance training and content management, implementing relevant improvements within the team
• Participate in relevant conferences and events
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
• Excellent communication skills
• Experience working with international teams and global markets
• Experience in customer-facing roles and client management
• Experience with compliance training
• Experience working with internal and external clients in product implementation
• Familiarity with e-learning technologies and instructional design principles
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with content localization
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong leadership and team management abilities
• Excellent verbal and written communication skills
• Advanced knowledge of compliance regulations and best practices
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and priorities simultaneously
• Excellent interpersonal and client relationship management skills
• Proficiency in data analysis and reporting
• Strong presentation and public speaking skills
• Ability to think strategically and implement tactical plans

The base pay for this position ranges from $70,000 - $80,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 3/14/2025.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Who we are

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Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

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Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

• Prospect for new business with new customers to rapidly expand given territory
• Generate a high volume of new opportunities to deliver predictable business
• Diligently manage pipeline, leading to accurate forecasting
• Manage all aspects of the sales cycle, including coordinating and maintaining strong relationships with product + solutions engineering, product management, customer success, alliances/channel, product/event marketing
• Achieve QoQ growth in your territory
• Work collaboratively with SDR and marketing teams to build demand-generation programs that generate net new pipeline for your territory
• Maintain up-to-date knowledge of competitors and industry trends
• Travel is a requirement, and you must be able to travel on short notice

Required Qualifications

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• 5-7 years of experience selling to medium to large enterprises and deep current connections within strategic accounts within the Western United States + Canada (CA, AZ, WA, CO, etc)
• Demonstrated prospecting skills for new logos - research ideal target and buying personas, outreach to those roles, leverage network for leads and referrals
• Proven sales track record selling SaaS and exceeding quota. Experience navigating large, complex transactions that require building business value across multiple groups within an enterprise
• Large established network of relationships with target companies in defined target markets
• Experience with MEDDPICC sales methodology
• Technical sales understanding in the area of IP Networking, SaaS, Network Management, Observability, Forensics, Cloud
• Heavy focus on value-based selling approach
• Adept with modern revenue tools (Salesforce, LinkedIn Sales Navigator, 6Sense, Gong, Clearbit, etc.). Take detailed notes and have that information continuously updated in Salesforce for reference
• Highly organized, can prioritize critical tasks/projects/accounts to exceed goals
• Capable of building strong, value-based presentations for all stages of the sales cycle, including introductory positioning, value-based product demos, and proposals with business justification + ROI positioning
• Ability to communicate effectively with all levels of an organization, from network engineer to CEO
• Must reside within the territory

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Preferred Qualifications

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NA

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

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The base salary range for this position is: $130,000 - $170,000 with an expected overall targeted earnings (OTE) range of: $260,000 - $340,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

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• Experience with the skill sets required for success
• Demonstrated competencies and potential
• A geographic market-based approach

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In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

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• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options

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Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

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Come work with us

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The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. We don’t look for individuals who fit the culture, but those who will continue to add to the culture.

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We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.

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Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.

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#li-remote

Summary

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HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb.

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Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms.

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Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

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Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

• Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL).
• Support customers (Tier 2) in real-time and provide professional technical responses.
• Work side by side with customers providing insightful incident reports.
• Communicate with global customers and provide quick responses and resolutions.
• Work cross-functionally with RnD and Research teams to optimize HUMAN Security’s ability to detect and mitigate real-time Cyber Attacks.
• Design, plan and implement projects and automation for internal use.
• Hold shifts as part of the job (including weekend shifts).

Required Qualifications:

• 3-5 years experience in a cybersecurity role, ideally supporting external customers in threat detection and response
• Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.)
• SQL Proficiency

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Preferred Qualifications:

• An effective communicator, with polished written communication skills being essential for customer-facing duties.
• Analytical mindset and data driven decision making.
• Passionate about data, security, and customer service.
• Hands-on experience with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.).
• Understanding of the cybersecurity threat landscape.
• B.A/B.S in related domains.

The base pay range for this position is $90,000- $130,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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#LI-CW1

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HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

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With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

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We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development, and a one time home office setup stipend. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

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We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

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If you are an individual with a disability or special need that requires accommodation, please contact us directly.