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YOUR WAY

POSITION OVERVIEW

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The Security Operations Center (SOC) Manager is a highly influential leadership role, responsible for defining, shaping, and continuously maturing MAD Security’s Security Operations Center (SOC) services. This position is not just about managing operations—it is about leading a high-performing security team, ensuring world-class service delivery, operational efficiency, and compliance while setting the vision for SOC growth and continuous improvement.

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The SOC Manager is accountable for the overall success of SOC services, ensuring exceptional service quality, process optimization, and strategic execution. This role demands strong leadership skills, executive-level communication abilities, and a commitment to fostering a high-performance security culture.

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ABOUT MAD SECURITY, LLC

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Founded in 2010, MAD Security is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and a leading Managed Security Services Provider (MSSP). We specialize in safeguarding the defense industrial base, maritime, and government contractors with tailored cybersecurity solutions. Our robust services include SOC-as-a-Service (SOCaaS), Managed Detection and Response (MDR), Incident Response, GRC Gap Assessments, User Awareness Training, and Penetration Testing.

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MAD Security integrates NIST frameworks into every solution, ensuring compliance with the highest federal standards while simplifying cybersecurity challenges for our clients. Recognized as a Top 250 MSSP for four consecutive years, we excel in providing proactive threat detection and mitigation through our award-winning Security Operations Center (SOC).

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As a CMMC Registered Provider Organization (RPO), we have guided numerous contractors through CMMC Level 2 readiness, achieving milestones like perfect SPRS scores of 110 for clients. Our commitment to passion, integrity, and professionalism positions us as a trusted partner for defense and government organizations.

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To learn more, visit www.madsecurity.com.

• Provide strong, motivational leadership to the SOC team, ensuring alignment with MAD Security’s mission and values.
• Foster a high-performance culture by mentoring, coaching, and developing SOC personnel.
• Ensure clear delegation of responsibilities, empowering team members while maintaining accountability.
• Drive a continuous learning environment, ensuring SOC staff stay ahead of evolving cyber threats.
• Define and shape MAD Security’s SOC strategy, continuously enhancing SOC workflows, automation, and threat detection capabilities.
• Drive SOC service evolution, ensuring scalability, efficiency, and operational excellence.
• Establish KPIs, metrics, and reporting structures to monitor and improve SOC performance.
• Oversee incident response workflows, ensuring smooth escalation and resolution.
• Own and ensure the success of SOC client services, ensuring high-quality service delivery.
• Act as an escalation point for SOC-related client issues, providing strategic resolution.
• Guide SOC teams in delivering clear, valuable security insights while optimizing client engagement strategies.
• Work closely with MAD Security leadership to enhance SOC service offerings and improve client satisfaction.
• Serve as a trusted advisor to executive leadership, delivering security insights and SOC performance updates.
• Provide clear, concise, and impactful security briefings, reports, and presentations to executives, clients, and stakeholders.
• Ensure effective communication at all levels, from SOC analysts to board members and government leaders.
• Ensure SOC services align with DFARS, CMMC, and NIST 800-171 compliance requirements.
• Oversee audit preparation, security assessments, and regulatory reporting.
• Develop and maintain SOC policies and governance frameworks that align with best practices.
• Lead SOC-related projects, ensuring the successful implementation of security technologies and service enhancements.
• Drive continuous process improvement, ensuring optimized incident response, automation, and workflow efficiency.
• Develop cross-functional collaboration between SOC, compliance, and engineering teams.

Required Qualifications

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• 8+ years of cybersecurity experience, with at least 3+ years in a SOC leadership role.
• Proven experience managing security teams, optimizing workflows, and scaling SOC operations.
• Expertise in SOC automation, SIEM/XDR platforms, and security orchestration (SOAR).
• Strong understanding of NIST 800-171, DFARS, and CMMC compliance requirements.
• Executive-level communication skills, capable of influencing key stakeholders and presenting high-impact security insights.

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Essential Skills

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• Leadership & Team Development – Strong ability to motivate, mentor, and build high-performing teams.
• Executive-Level Communication – Ability to articulate security insights to executives and key stakeholders.
• SOC Maturity & Process Optimization – Proven experience in defining, shaping, and evolving SOC services.
• Incident Response Oversight – High-level expertise in SOC operations, workflow management, and escalation handling.
• Client Service Excellence – Deep understanding of service delivery, client engagement, and performance management.
• Strategic Vision & Business Influence – Ability to align SOC strategy with MAD Security’s objectives.

SUPERVISOR RESPONSIBILITIES

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Position supervises Security Operations Center (SOC) employees.

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LOCATION AND WORK ENVIRONMENT

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While performing the duties of this job, the employee regularly works onsite in an office setting.

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PHYSICAL DEMANDS

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The physical demands described herein are representative of those which must be met by an employee to successfully perform the Primary Duties of this Job Description.

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TRAVEL

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Occasional travel may be required.

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OTHER DUTIES

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Please note this Job Description is intended to describe the general nature and level of work to be performed by the employee(s) assigned to this Job Title. It is not designed to contain nor be interpreted as a comprehensive and/or all-inclusive list of duties, responsibilities, and qualifications. MAD Security, LLC reserves the right to amend and/or change responsibilities to meet business and organizational needs, as necessary, with or without notice.

Summary Information about the Role:

Job Type: Full-time

Benefits:  Full Benefits Package

Clearance: TS\SCI

Work Location: Charleston, SC

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Company Overview:

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.

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ATG proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Implement, and ensure compliance with cybersecurity policy, to include Assessment and Authorization requirements. They may also perform the following duties:
• Plan, implement, upgrade, and/or monitor cybersecurity measures to improve cyber defense and maintain a cyber resilient network
• Assess cybersecurity vulnerabilities for risks and propose and implement remediation actions or risk mitigation strategies
• Ensure appropriate security controls are in place that will safeguard digital files and electronic infrastructure
• Respond to computer security breaches to re-establish protections and make required reports
• Implements, manages, and maintains current/future Cybersecurity standards, best practices.
• Support Joint & Co-Use Cybersecurity activities and information requests.
• Supports the sponsorship of new services and facilities as needed.
• Provide engagement with external and internal resources to review, support, and monitor Incident.
• Provide prioritization of efforts through threat informed intelligence and reporting.
• Direct engagement with CYBERCOM, DISA J34, Department of Defense Information Networks-Joint Forces Head Quarters (DODIN-JFHQ), Cyber Security Service Provider (CSSP), and C2.
• Enforce the design and implementation of trusted relations among external systems and architectures.
• Helps facilitate and prioritize interactions between CSPs and Government entities to prioritize the review of authorization packages.
• Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Required Qualifications:

• Master’s degree in Cybersecurity, Computer, Electrical, or Electronics Engineering, or Mathematics with a concentration in computer science or equivalent; and depending on PWS tasking
• Certified as Information Assurance Management (IAM) or Information Assurance Technical (IAT) or Information Assurance System Architect and Engineer (IASAE) Level I (position-based) per DoD 8570.1M and subsequent DoD 8140 manual, as applicable.

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Experience:

• Ten (10) years of notable experience preparing, implementing, and ensuring compliance with cybersecurity policy, to include Assessment and Authorization requirements.

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Preferred Qualifications:

• Experience may include plan, implement, upgrade, and/or monitor cybersecurity measures to improve cyber defense and maintain a cyber-resilient network; assess cybersecurity vulnerabilities for risks and propose and implement remediation actions or risk mitigation strategies; ensure appropriate security controls are in place that will safeguard digital files and electronic infrastructure; and respond to computer security breaches to re-establish protections and make required reports.

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We are looking for a Director of Customer Support Services to lead the post-sales technical support function at Securiti.ai. If you have a track record of building customer technical support function for successful SaaS and Technology companies then we would like to hear from you. This is NOT an IT support role.

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Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference, Leader in the Forrester Wave Privacy Management Software, and winner of the IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.

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As our Customer Support Director, you will have a responsibility for the success of our customers by delivering white-glove post-sales support experience, including responsive and rapid resolution of customer issues with Securiti’s product offering(s).

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About Us

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Securiti is an innovation leader in Autonomous Data Intelligence, Governance, Privacy and Protection. The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. With a foundation in AI-powered sensitive data intelligence and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we are able to create a platform from the ground up that leverages robotic automation and workflows to solve complex privacy, data, and security business challenges, including simplified compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to collaborate, monitor risk, control access and protect sensitive data at petabyte scale in minutes. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

• Drive the overall post-sales engagement with the customers for Technical Support. Mature a tiered support model across a global support organization that delivers follow-the-sun 24x7x365 support coverage.
• Develop and execute customer support SOPs and Runbooks for customer issue remediation.
• Build and lead a team of talented support engineers.
• Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
• Institute and develop support dashboards and operational metrics by leveraging CRM, Support systems, and DevOps system, with a specific focus on customer SLAs, CSAT and NPS metrics.
• Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, support knowledgebase and quality improvements. Formalize and drive customer issue escalation process, with compliant internal SLAs between Support and Engineering organizations.
• Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer LTV.
• Drive a P&L business plan for post-sales support, including forecasting budgets and financial plans.

Required Qualifications

• Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a manager of technical support.
• In-depth understanding of technical support processes, playbooks and metrics.
• Hands-on experience with people management, project management and budgeting. Demonstrated success with hiring and developing technical support organizations.
• Proficiency in one or more Support systems, such as Zendesk.
• Executive presence with excellent communication and leadership skills, and a proven track-record of collaborative success with customers, vendors, staff and internal business partners.
• Deep understanding of Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization, is a strong plus. NOTE: This role requires very strong hands-on technical skills and leadership.
• Up to 20% travel (domestic and international).

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