Build Your Career in Cybersecurity -
YOUR WAY

ZeroFox seeks a Technical Account Consultant (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.

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About Us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
• Build effective curated customer experiences with the ZeroFox platform and larger operating environment
• Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
• Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
• Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations
• Deliver web-based training to user groups to support organizational adoption
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
• Serve as a frontline technical resource for “best practice” and informal customer questions
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
• Maintain current functional and technical knowledge of ZeroFox service options
• Help to document best practices in developing and using ZeroFox solutions
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Required Qualifications

• Experience in a related function, typically obtained in 3+ years
• Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
• Successful management of customer support engagements to completion with high levels of customer satisfaction
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
• Exceptional verbal and written organizational, presentation, and communication skills
• Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Competitiveness & competitive awareness
• Proficiency in explaining strengths & vulnerabilities
• Willingness to travel as required based on customer and business need

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Preferred Qualifications

• Knowledge of data analytics, dashboards, and reporting
• Written and spoken fluency in English and Arabic languages
• Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
• Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
• Certifications: CISSP, CISA, Security+
• Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good
• Past experience working in customer success, technical support, configuration and / or training capacity

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Comprehensive private insurance and EAP
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

About Us

www.sophos.com.

Role Summary

As Vice President of Corporate and Strategic Communications, you will elevate Sophos’s brand, define our thought leadership, and amplify our voice in the cybersecurity industry. Working closely with the CMO and senior leadership, you will lead high-visibility initiatives that strengthen our market position, engage key audiences, and position Sophos as the cybersecurity partner of choice. You are a bold and strategic leader with a bias toward action—someone who thrives on shaping narratives, influencing markets, and driving impact through your team. This is your opportunity to lead from the front, inspire change, and make a lasting impact on a global scale.

• Lead Sophos’s external market positioning in partnership with the CMO and VP of Global Marketing, driving brand perception and preference across all audiences.
• Shape and execute a cohesive thought leadership strategy that amplifies Sophos’s vision and industry presence.
• Work directly with SMT leadership (CMO, CPO, CEO, CRO, CHRO, etc.) to align company positioning with future business goals.
• Act as an external spokesperson, creating compelling content reinforcing Sophos’s mission and expertise.
• Lead global PR and social media teams to enhance Sophos’s brand reputation, share of voice, and market influence.
• Develop and execute a strategic earned social media plan, working with digital teams to extend impact through paid channels.
• Partner with the threat intelligence and response team, Sophos X-Ops, including the Chief Scientific and Research Officer and STG group, to elevate Sophos’s role in cybersecurity innovation.
• Manage crisis communications and strategic response planning in partnership with the Sophos Technology Group.
• Define and execute an executive engagement strategy that strengthens Sophos’s leadership position in the industry.
• Work closely with the CEO and senior executives to build industry partnerships, drive engagement at global forums (e.g., WEF, CISOs), and elevate Sophos’s market influence.
• Collaborate with the internal communications team to ensure alignment in messaging and employee engagement strategies.

Required Qualifications

• At least 15 years of progressive experience in corporate communications, including a minimum of 5 years in the cybersecurity industry. Must have global exposure and executive leadership experience, with expertise in public relations, media relations, and executive communications.
• Extensive experience in senior leadership roles within communications, marketing, or brand strategy, ideally in technology or cybersecurity.
• A proven track record in shaping brand positioning, thought leadership, and corporate communications at a global scale.
• Expertise in media relations, executive visibility, and crisis communication management.
• Strong strategic mindset with the ability to drive cross-functional collaboration and alignment with executive leadership.
• Exceptional storytelling, writing, and public speaking skills.
• Experience leading and developing global teams in a dynamic, fast-paced environment.

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Preferred Qualifications

• Deep understanding of cybersecurity, SaaS, or enterprise technology markets is a plus.

In the United States, the base salary for this role ranges from $248,000 to $375,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

#Li-remote

#B2

#LI-FC1

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy [Cybersecurity as a Service Delivered | Sophos](https://www.sophos.com/en-us/legal/sophos-global-job-candidate-privacy-notice#:~:text=the right to ask us,your consent at any time.)

About Us

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

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We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

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What are we looking for?

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As an Enterprise Account Executive covering regional accounts, you will be tasked with building out key strategic partnership with the Value added resellers as well as Key Alliance partners, and managed service partners to help drive pipeline and ultimately closed won revenue. You will work closely with the marketing and product teams to design and implement successful Lead Generation and Go-to-Market campaigns, and drive overall sales excellence in a competitive endpoint security market.

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Ideal candidates will have prior experience selling Endpoint security based products (such as malware/exploit prevention, anti-virus, whitelisting as well as advanced data loss protection products).

• Run a sophisticated sales process from prospecting to closure
• Partner with our channel team to drive both net-new and recurring revenue
• Partner with channel managers to build pipeline and grow the assigned territory
• Become an insider within the Cyber Security Industry and become an expert of SentinelOne products
• Stay well educated and informed about SentinelOne's competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next Generation Endpoint market space
• Consistently meet, or exceed sales quotas
• Prepare and provide accurate forecasts to management on a weekly basis

Required Qualifications

• BS technical degree or equivalent
• Selling to Enterprise accounts with experience in contracts and procurement vehicles
• 5+ years of above-quota sales experience, preferably as a Regional Sales Executive/Manager selling endpoint security solutions or SIEM
• Deep knowledge of current security solutions
• Strong communication (written and verbal) and presentation skills, both internally and externally. Ability to engage with a variety of technical and business leaders.
• Enterprise sales experience with an actionable Rolodex of decision makers
• Superb organizational and reporting skills
• Experience with growing the sales enablement function to support sales in a rapidly evolving and competitive marketplace
• Leadership skills that drive results - Quarterbacking an eco system of people including SE, channel, marketing, executive sponsors, immediate management, among others to effectively advance enterprise sales campaigns to close
• "Whatever it takes" attitude and motivation to deliver above-quota performance

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Preferred Qualifications

• Prior startup experience
• Experience working with channel and alliance partners and a strong understanding of a channel-centric GTM approaches
• Smart, funny, technical, passionate about security!

Why us?

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You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

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• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

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This U.S. role has a base pay range plus commissions that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

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Base Salary Range

$124,000 — $170,500 USD

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SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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SentinelOne participates in the E-Verify Program for all U.S. based roles.