Build Your Career in Cybersecurity -
YOUR WAY

About Zscaler

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Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

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Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

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At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

• Leading and mentoring a team of support engineers, ensuring process adherence and technical development.
• Managing escalations and engaging with customers on critical support issues.
• Overseeing team operations, including shift scheduling, PTO management, and training programs.
• Driving continuous improvements in support processes to ensure timely and high-quality customer issue resolution.
• Collaborating cross-functionally with Sales, Product, and Technology teams to align customer support with business objectives.

What We're Looking for (Minimum Qualifications)

• 5+ years of experience as a support manager, including escalation management and people leadership
• 7+ years of experience as a Support Engineer/Senior Support Engineer, working with networking or web security products
• Strong knowledge of enterprise networking and security, including VPN technologies, authentication systems (LDAP, MS AD), and network security protocols (SSL/TLS, Firewall, IDS/IPS)
• Proficiency in troubleshooting network-related issues using tools such as Ping, Traceroute, MTR, and Wireshark
• Excellent verbal and written communication skills in English

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What Will Make You Stand Out (Preferred Qualifications)

• Bachelor of Science in Computer Science, Engineering, or equivalent advanced industry certifications.
• Experience with Linux, Unix, or FreeBSD operating systems.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

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The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) + benefits.

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Base Pay Range

$147,000 — $210,000 USD

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

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Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

​

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

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Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Pay Transparency

​

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, [click here](https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf) .

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Zscaler

​

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

​

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

​

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to lead a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

• Build relationships with key stakeholders, including c-suite decision-makers
• Create a long-term account strategy aligned with customer goals
• Collaborate with our teams to meet customer needs and contribute to account planning
• Be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

What We're Looking for (Minimum Qualifications)

• 6+ years of full-cycle sales experience within software or security industry
• Bachelor's degree or equivalent experience
• Progressive selling experience engaging with accounts and selling at C-Level

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What Will Make You Stand Out (Preferred Qualifications)

• You have established relationships with current and prospective customers and understand the bigger picture, customer goals and how technology can facilitate them
• Proficiency in strategic sales planning with experience closing net new logos
• Experience meeting or achieving sales targets, using channel partnerships

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

​

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

​

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

​

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

​

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

​

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

​

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

​

Pay Transparency

​

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, [click here](https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf).

​

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Role Summary

ZeroFox seeks an Intelligence Analyst to work on a wide range of customer-facing investigations with a focus on physical and executive security. The Intelligence Analyst will collect all-source intelligence to identify risks and threats impacting client assets. Investigation activities will focus on identifying current and emerging threats posed to executives, their families, data, travel itineraries, and reputation.

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Successful candidates will have an investigative background, excellent writing skills, and exceptional investigative prowess in areas such as PAI, OSINT research, trend analysis, deductive reasoning, and pattern recognition. Discretion, teamwork, and creativity are vital.

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Company Overview

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

• Work on a wide range of customer-focused threat and risk investigations, often with competing deadlines
• Support ad hoc external and internal requests of varying complexities and engage with customers across the investigation cycle, from initial scoping to final delivery and briefing. This could also include threat monitoring outside core business hours
• Assess and provide recommendations on emerging OSINT methodologies and tools. Identify and develop improvements to the delivery process to improve the overall team’s productivity

Required Qualifications

• Security Clearance Required
• Experience with conducting OSINT-based investigations, typically obtained in 3+ years
• Knowledge of techniques to effectively locate and identify information of concern in publicly available information, including data aggregators, social, news, and traditional media.
• Ability to determine the credibility, value, significance, and relevancy of information from different data sources to produce clear, concise, and timely analytic products
• Strong writing and oral communication skills; experience with providing briefings and presentations
• Comfort while working independently and in a small team
• Ability to collect, authenticate, validate and document online evidence
• Proficiency using Google Productivity Suite
• Expert level experience with social media networks
• Bachelor’s degree in a related course of study or equivalent work experience

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Preferred Qualifications

• Public or private sector experience as an analyst, researcher, investigator, or consultant supporting security, risk, criminal investigator or due diligence function
• Experience in editing long-form reporting
• Excellent project / team leadership, development, and client relationship skills
• Knowledge of and familiarity with the current threat and geopolitical landscape; experience in areas such as physical/corporate security, HNWI, and UHNWI individuals, activism, hacktivism, reputation risk, travel security, geopolitical or policy issues
• Military or criminal experience is preferred.

Benefits

• Total annual compensation range $60,000 - $70,000
• Community-driven culture with employee events
• Generous time off
• Comprehensive health benefits & 401(k) plan with employer match
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic situation.