About Netskope

​

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

​

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.

​

Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope.

​

About the position:

​

Our Sr. Customer Success Manager - Strategic Accounts at Netskope are critical in shaping the experience of our most strategic customers as they onboard and adopt the Netskope Security Cloud platform. As a Sr. CSM, you will be partnering closely with your assigned customers to understand their business goals, their cybersecurity strategy and risk posture, and their maturity in terms of cloud adoption. With that knowledge, you will devise a value realization plan that will help your customers navigate their adoption and operationalization journey with the Netskope platform, ensuring a smooth and expedient path to deriving full value from their Netskope solution.

​

You will partner across the Netskope organization to advocate for your customer - working with Sales teams, Product Management, Support and Engineering to ensure we are providing a joined-up experience across all aspects of the customer relationship.

​

You have a strong appreciation of the factors involved when organizations define and implement their security strategies; and are able to provide thought leadership and share best practices when working with senior customer stakeholders. You are able to define indicators of success during the adoption journey, leveraging data and analytics to measure progress and propose improvements.

​

Ideal candidates should be able to effectively build and nurture relationships with senior business and technical stakeholders, and in the process, earn a trusted advisor status across the customer base.

• Work with customers to develop a value realization plan that outlines how platform adoption will address their cybersecurity requirements, and drive positive business outcomes.
• Drive adoption through alignment of product capabilities to customer desired outcomes; demonstrating innovation; and integration with other aspects of your customers' cybersecurity landscape.
• Utilize cybersecurity domain expertise to articulate Netskope’s value to customers and map solutions to their business objectives and desired outcomes.
• Build relationships with customer senior stakeholders, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities to add value.
• Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review product roadmap.
• Partner with customers to implement and operationalize their Cloud Security change management, governance, and skills programs; as they pertain to implementation of the Netskope platform (for example, SOC integration, building in-house capability etc).
• Establish an ongoing cadence of communication with customers across all required levels (from technical users to the C-suite).
• Recommend solutions to changing client requirements and roadblocks to adoption, by assessing risks and benefits of possible approaches.
• Monitor key performance metrics such as customer satisfaction (NPS score), referencability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
• Identify root causes of any customer dissatisfaction or blockers to adoption, and work with the extended Netskope account team to formulate and implement corrective action plans.
• Be a customer advocate within Netskope, influencing product roadmap and improvements, articulating your customer’s business context to our Product & Platform teams.

Requirements:

​

• 5+ years of customer success management experience, ideally working with enterprise customers to drive adoption of a technical platform or solution.
• Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption
• Successful track record working in and navigating large enterprise environments, building trusted relationships at all levels in the organization.
• Successful track record of driving product adoption and expansion, through understanding the customer’s current situation and desired business outcomes.
• Experience of building business aligned cloud and cybersecurity programs.
• Able to thrive in a fast-paced start-up environment.
• Exceptional follow-through with the ability to manage and drive simultaneous and competing customer requests.

​

Desirables:

​

• Domain knowledge in the areas of data protection, security operations, threat, risk or identity management; technical pre/post sales experience is ideal.
• Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways; particularly in hybrid or cloud environments.
• Ability to travel 5-10%.

​

Education:

• Bachelor’s Degree Preferred

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

​

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

NA

• Conduct in-depth penetration testing of cloud environments (AWS, Azure, GCP), focusing on identifying complex vulnerabilities and security misconfigurations.
• Perform penetration testing of containerized applications (Docker, Kubernetes) and serverless architectures.
• Develop and execute custom penetration testing methodologies and tools to simulate real-world attacks.
• Expertise in manual penetration testing techniques and the use of advanced offensive security tools (Burp Suite, Cobalt Strike, Metasploit, etc.).
• Utilize commercial security tools such as Checkmarx, Invicti, and Synopsys for static and dynamic analysis.
• Familiarity with security frameworks and approaches such as SAST, DAST, fuzzing, property-based testing, symbolic execution, and network simulation.
• Perform comprehensive security assessments of RESTful and other API architectures.
• Demonstrated ability to identify and exploit vulnerabilities in API authentication and authorization mechanisms.
• Perform security testing for distributed systems and microservices.
• Expert knowledge of hacking authentication methods such as OAuth, SAML, and JWT.
• Knowledge of macOS and Windows Active Directory systems and their security implications.
• Deep understanding of Linux operating systems and their security implications.
• Ability to analyze and understand complex software architectures and codebases.
• Work closely with software engineers to provide security guidance and recommendations.
• Basic knowledge of Python or Go programming languages for scripting and tool development.
• Collaborate effectively with cross-functional teams, including software engineers, cloud architects, and security professionals.
• Communicate security findings and recommendations clearly and concisely to both technical and non-technical audiences.
• Stay up-to-date on the latest cloud security threats, vulnerabilities, and attack techniques.
• Conduct security research and develop new penetration testing methodologies.
• Have experience in threat modelling, red/blue teaming, working with best-in-class independent engineering teams.

​

Nice-to-Have:

• Administer and optimize Cloud Security Posture Management (CSPM) and SaaS Security Posture Management (SSPM) tools.
• Configure and maintain cloud security tools and platforms to ensure continuous monitoring and threat detection.
• Work with Infrastructure as Code tools such as Terraform and CloudFormation to ensure secure cloud deployments.
• Configure, deploy, and maintain Web Application Firewalls (WAF) in production and development environments.

Required Qualifications:

• BA or BSc. in Computer Science, Information Security, or a related field.
• 6+ years of experience in penetration testing, with a strong focus on cloud security.
• Expert-level knowledge of cloud platforms (AWS, Azure, GCP) and their security services.
• Proven experience in API security testing and authentication hacking.
• Strong understanding of Linux, macOS and Windows Active directory operating systems and software development practices.
• Proficiency in using penetration testing tools and frameworks, including commercial tools like Checkmarx, Invicti, and Synopsys etc.
• Excellent communication and collaboration skills.
• Deep understanding of the MITRE ATT&CK framework.
• Experience working in a software development environment.

​

Preferred Qualifications:

• Relevant security certifications (e.g., OSCP, OSCE, GPEN, GWAPT).
• Experience with CSPM and SSPM tools.

All your information will be kept confidential according to EEO guidelines.

​

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

Company Description

​

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

• Oversee the design, deployment, and management of scalable and secure cloud infrastructure.
• Drive automation of infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools.
• Develop and maintain comprehensive monitoring, logging, and alerting systems to ensure high availability and performance.
• Lead efforts in performance tuning and optimization for applications and infrastructure.
• Ensure implementation and maintenance of security controls and best practices to achieve FedRAMP compliance.
• Conduct and oversee regular security assessments, vulnerability scans, and penetration testing.
• Collaborate with the compliance team to prepare for and respond to FedRAMP audits.
• Lead incident management efforts, ensuring rapid resolution and thorough root cause analysis.
• Develop and implement strategies for improving incident response and minimizing downtime.
• Work closely with development, operations, and security teams to integrate reliability and security into the software development lifecycle.
• Communicate effectively with stakeholders, providing regular updates on system performance, reliability, and compliance status.

Required Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in site reliability engineering, DevOps, or a related role.
• Proficiency in cloud platforms (AWS, Azure, GCP) and cloud-native services.
• Strong scripting and programming skills (Python, Bash, Go, or similar).
• Experience with Infrastructure as Code (IaC) tools such as Terraform, CrossPlane, CloudFormation, or Ansible.
• In-depth knowledge of FedRAMP requirements and best practices.
• Understanding of network security, encryption, and secure software development practices.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Excellent communication skills in English.

​

Preferred Qualifications

• Knowledge of containerization and orchestration (Docker, Kubernetes).
• Familiarity with CI/CD pipelines and tools (Jenkins, GitLab, GitHub, etc.).
• Experience with security tools and practices (SIEM, IDS/IPS, firewalls).
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to collaborate with and foster effective communication with engineering and SRE teams in EU and India timezones.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

​

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

​

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (including stock options).
• 📍 Very good location next to the Prilly-Malley train station.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Free access to a fitness centre inside the building.
• 🚞 Reimbursement of the half-fare travel card for public transport.
• 🧑‍🏫 Reimbursement up to 50% of the cost of French classes.
• 🍉 Fresh fruit, cookies, and soft drinks as well.
• 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!
• 📣 Bonuses for referring successful hires after three months of continuous employment.
• 🚚 We offer a relocation package to people who are coming from another country.

​

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

​

Total Rewards @ Nexthink

​

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

​

In addition, we offer:

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

​

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.